Dungeon Finder has suffered in Cataclysm because many of the Heroics are quite difficult for uncoordinated groups. That point is almost impossible to dispute. Some of the more elite players may say, “Good! Dungeon Finder was a stupid idea.” If you don’t adhere to that argument — and we don’t — there are basically two choices: make the dungeons so easy that they don’t require communication, or make the communication easier. We like for dungeons to be challenging, but we don’t like when the challenges are logistical in nature. You still need to know which targets to CC, which creatures are immune to which forms of CC, make sure you don’t break the CC, etc. And that is ignoring all of the many ways to fail that aren’t related to CC (such as say most boss encounters).
Related, even with Call to Arms, tanks are often in highest demand for Dungeon Finder, and we think this is largely because tanks are expected to lead and set the pace of a dungeon run. It’s a ton of responsibility. A tank I work with said recently, “I don’t even mind doing all that, but it’s just such a pain to have to manually mark targets every single pull while the other players just wait around for me to tell them what to do.” With this change, there is less need to sit down and try to communicate about which is the sheep target and which is the trap target. And if someone CC’s the wrong thing, there is more chance for recovery. It’s the way Sap has worked for years, and you don’t generally see players calling for groups with 3 rogues just to make the trash that much easier.
We promise that the average group will still wipe in dungeons even with this change. We have plenty of data to back that up that supposition. (Source)
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